TERMS OF USE & COOPERATION – B2B FLOWER SHOP (WHOLESALE)
1. Scope
These terms and conditions govern all transactions between the company “K.KARKALI-N.NOULIS OE”, VAT No. 999617830, TAX OFFICE OF AMBELOKIPON, with registered office at 6th KM. THESSALONIKI – OREOKASTRO (hereinafter referred to as “the Company”) and its professional clients (hereinafter referred to as “the Customer”).
The Company operates exclusively in the wholesale sale of flowers, plants and related items.
No sales are made to individuals.
2. Acceptance of Terms
Each order implies full and unconditional acceptance of these terms.
Any contrary terms of the Customer do not bind the Company, unless they have been expressly agreed in writing.
3. Products – Nature & Peculiarities
The Company’s products:
- They are natural and perishable goods.
- They are subject to variations in color, size, flowering and durability.
- They are affected by weather, transport and cultivation conditions.
The photos are indicative and do not constitute a binding representation.
4. Orders
The orders are:
- Submitted via platform, email or phone
- Considered final after confirmation by the Company.
- Subject to availability
The Company reserves the right:
- Partial order execution
- Replacement of a variety of equal value
- Cancellation due to lack or force majeure
5. Prices – Pricing
- All prices are wholesale.
- VAT is added additionally
- Prices may change daily due to international markets.
- Price valid on the date of confirmation
6. Payments
Payment terms are determined on a case-by-case basis:
- Advance
- Cash
- Credit (upon approval)
In case of delay:
- The Company may suspend deliveries
- Interest is charged on late payments.
- All receivables become immediately due.
7. Deliveries – Transfer of Risk
Delivery takes place:
- At the Company’s premises (pick-up)
- At a location indicated by the Customer
The risk of loss or damage is transferred to the Customer:
- Upon delivery
- Or upon delivery to the carrier
The Company is not liable for damages after the transfer of risk.
8. Returns Policy – Fragile Products (STRICT B2B CLAUSE)
Due to the nature of the products as fragile and subject to rapid deterioration:
- There is no right of withdrawal.
- No returns accepted after receipt.
- The Customer is obliged to check the quantity and apparent condition of the products upon delivery.
Any complaint:
- Must be submitted in writing within 24 hours of receipt
- It must be accompanied by clear photographic material
- It must concern non-visible defects that are not due to poor storage
After 24 hours, the products are considered definitively and unconditionally accepted..
The Company:
- It exclusively reserves the right to evaluate the request.
- Can issue a credit note
- No refund required
Complaints are not accepted for:
- Normal lifespan of flowers
- Failure to comply with refrigeration conditions
- Mistreatment
- Resale after days
9. Limitation of Liability
The Company’s liability is limited exclusively to the value of the products of the specific order.
Any liability is excluded for:
- Lost earnings
- Indirect damages
- Loss of customers
- Damages due to third party events or delays
10. Force Majeure
The Company is not responsible for any delay or failure to perform due to:
- Weather phenomena
- Strikes
- Holiday transportation
- Import restrictions
- Pandemics
11. Termination of Cooperation
The Company reserves the right to terminate cooperation without notice in the event of:
- Late payments
- Violation of terms
- Unconventional behavior
12. Applicable Law – Jurisdiction
These terms are governed by Greek Law.
The Courts of Thessaloniki have exclusive jurisdiction.